By: Briony Smith – ComputerWorld Canada 

Web 2.0 has been around for a while now—sort of the gangly teenager instead of the fresh-faced babe it once was. IT managers in the enterprise have to deal with it, regardless, which can be a challenge, whether it’s determining the appropriate level of control or choosing the right software.

ComputerWorld Canada spoke to Info-Tech Research Group associate senior research analyst Tim Hickernell about the pitfalls around enterprise Web 2.0 implementations, and how to best avoid them.

ComputerWorld Canada: Where are we today with Web 2.0?

Tim Hickernell: We’re still in a nebulous time, although the second generation of collaboration and content generation is coming around. Real-time communication is really big, especially with Web conferencing, and collaboration technologies are more and more going on-demand via software-as-a-service.

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