As Canadian firms struggle to contain costs and keep the lights on, employee training is an area hard hit by the financial downturn.

 

According to surveys by analyst firm Info-Tech Research Group, cutting “discretionary spending” – including staff training programs – is one of the earlier, “almost reactionary steps” taken by many Canadian firms.

VIDEO – Harry Rosen on on how trained staff build better customer relationships

It represents one of the four main major cost-cutting areas for Info-Tech clients, said Robert Garmaise, vice-president of research and strategy at London, Ont.-based Info-Tech.

To view the video,  click here.